Computer Support Specialist

This course cover’s maintenance of PCs, Mobile Devices, Laptops, Operating Systems and Printers.  It provides in-depth knowledge of both computer hardware and software.


Occupational Goal: To become a Computer Systems Analysts, Computer Support Specialist, Help-desk Technician, IT Support Technician,Technical Support Specialist, Field Service Technician.


Different Work Settings: Oversee the daily performance of computer systems.  Answer user inquiries regarding computer software or hardware operation to

resolve problems.  Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.  Install

and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.  Conduct  computer diagnostics to investigate

and resolve problems or to provide technical assistance and support.


DURATION: 80 Hours (8 Weeks)
This course prepares the student for the following A+ certification exams:
220 – 901: CompTIA  A+ 
220 – 902: CompTIA  A+ 


Network Administrator (MCSE)

This course covers skills required to  maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.   Perform data backups and disaster recovery operations.  Diagnose, troubleshoot,

and resolve hardware, software, or other network and system problems, and replace defective components when necessary. 


Occupational Goal: Systems Administrator, Network Administrator, Network Engineer, Information Technology Specialist (IT Specialist), Local Area Network Administrator (LAN Administrator), Information Technology Manager (IT Manager), Information Technology Director (IT Director), Systems Engineer, Network

Manager, Network Specialist.


Main Job Skills: Server Installation, configuration, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or

a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability and security.

Different Work Settings: Determine what the organization needs in a network and computer system before it is set up.  Install all network hardware and software

and make needed upgrades and repairs.  Maintain network and computer system security, ensure that all systems are operating correctly.  Collect data in order

to evaluate the network’s or system’s performance and help make the system work better and faster.  Add users to a network and assign and update security permissions on the networkTrain users on the proper use of hardware and software.  Solve problems when a user or an automated monitoring system informs

them that a problem exists.


DURATION: 160 HOURS (16 WEEKS)
This course prepares the student for the following Microsoft MCSA & MCSE certification exams:
70-410: Installing and Configuring Windows Server 2012R2
70-411: Administering Windows Server 2012R2
70-412: Configuring Advanced Windows Server 2012R2 Services
70-413: Designing and Implementing a Server Infrastructure

70-414: Implementing an Advanced Server Infrastructure


CCNA (Cisco Certified Network Administrator)

This course consists of Interconnecting Cisco Networking Devices, Part 1 (ICND1) 3.0 and Interconnecting Cisco Networking Devices, Part 2 (ICND2)

3.0.  Students will learn how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring

an IP router, connecting to a WAN, and identifying basic security threats.   It also includes more in-depth topics that teach learners how to perform

basic troubleshooting steps in enterprise branch office networks, and preparing students for the Cisco CCNA certification.

Occupational Goal:
To become a Network Support Technician, Jr. Network Support Technician, Field Service Technician, IT Support Technician.

Main Job Skills:
This course covers skills required to successfully install, operate, and troubleshoot a small enterprise branch office network, including basic

network security and wireless technologies.

Different Work Settings: Oversees the daily performance of network systems.  Install and support local area networks (LANs) and wide area networks (WANs). Network technicians often perform installation of pre-configured equipment. Network engineers design networks and configure the equipment, but it is the network technician that typically carries the equipment out in the field, and installs and tests it.   A Network Technician will answer users inquiries such as a computer not

being able to connect to the network by identifying the problem and the level of severity.  The technician will refer to documentation depicting the design and

standards in place and the management system tools, to provide technical assistance and support.


DURATION: 120 HOURS (12 WEEKS)
This course prepares the student for the following Cisco CCENT & CCNA certification exams:
100-105 ICND1 
200-105 ICND2 v3.0 or 200-125 ICND1/ICND2


CCNP (Cisco Certified Network Professional)

This course consists of 3 parts, Implementing Cisco IP Routing (ROUTE 300-101), Implementing Cisco IP Switched Networks (SWITCH 300-115), and Troubleshooting and Maintaining Cisco IP Networks (TSHOOT 300-135).  Students will learn to plan,implement, verify,troubleshoot local and wide-area enterprise networks on advanced security, voice, wireless and video solutions required in enterprise roles.  Students will gain the knowledge and skills

to configure, manage and troubleshoot LAN, WAN with expand on IPv6, Cisco StackWise, VSS, and DMVN technologies.  The curriculum also includes Cisco switches, routers, basic mitigation of security threats, and introduction to newly added technologies, DMVPN, StackWise, VSS, IPv6 expansion

and performance.  Students will learn the use of the following protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Open Shortest Path

First (OSPF), Border Gateway Protocol (BGP), Serial Line Interface Protocol, VLANs, VTP, STP, PVST, MST, Ethernet channels, and network security technologies. 

Main Job Skills: To successfully use advanced IP addressing and routing in implementing scalable and highly secure routing solutions to support enterprise

networks i.e. isco switches, routers, and basic mitigation of security threats.  Implement and configure an EIGRP based solution.  Create a multi-area OSPF

Network and configure OSPF routing.  Implement an eBGP based solution and configure eBGP routing.  Setup an IPv6 based solution and document

implementation results.  Implement and configure an IPv4 or IPv6 redistribution solution.  Create Layer 3 Path Control Solutions, and broadband connections.  Determine the necessary resources and implement VLAN based solution.  Plan and implement a Security Extension of Layer 2 solutions.  Design and configure

Switch based Layer 3 services.  Implement advanced VoIP, video, and wireless support solutions.  Implement High Availability and confirm using show & debug commands.  Maintain the network and develop a plan to monitor performance.  Troubleshoot Multi Protocol systems, such as EIGRP, NAT and OSPF.

Different Work Settings:
Install, configure and maintain local area networks, wide area networks and internet systems that enable businesses to connect with employees and customers.  Plan for network capacity.  Configure and install equipment to create local-area and wide-area networks.  Manage and troubleshoot

LAN, WAN with Expand on IPv6, Cisco StackWise, VSS, and DMVPN technologies. 


DURATION: 180 HOURS (20  WEEKS)

This course prepares the student for the following Cisco CCNP certification exams:
Implementing Cisco IP Routing (ROUT) 300-101

Implementing Cisco IP Switched Networks (SWITCH) 300-115

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) 300-135


IT Engineer
This program covers a wide range of hardware, operating systems and networking skills needed to support and administer both computer systems

and Microsoft Windows client/server based networks.  Students gain practical hands-on experience in fully equipped labs as well as the theoretical knowledge; Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations; Perform data backups and disaster recovery operations; Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary; Plan, coordinate, and implement network security measures to protect data, software, and hardware.


Occupational Goal: To become Information Technology Specialist (IT Specialist), Local Area Network Administrator (LAN Administrator), Network Administrator, Network Engineer, Network Manager, Network Specialist, Systems Administrator, Systems Engineer.

Main Job Skills: Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.  Write detailed functional specifications that document the hardware development process and support hardware introduction.  Specify power supply requirements and

configuration, drawing on system performance expectations and design specifications. Confer with engineering staff and consult specifications to evaluate

interface between hardware and software and operational and performance requirements of overall system.  Design and develop computer hardware and support peripherals, including central processing units (CPUs), support logic, microprocessors, custom integrated circuits, printers, and disk drives.  Select hardware and material, assuring compliance with specifications and product requirements.  Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.  Test and verify hardward, support peripherals to ensure that they meet specifications requirements.  Record and analyzing test data.  Direct technicians, engineering designers or other technical support personnel as needed.  Provide technical support to designers, marketing

and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.  Store, retrieve, and manipulate data for analysis of system capabilities and requirements.  Evaluate factors such as reporting formats required, cost constraints, and need for security restrictions to determine hardware configuration.  Analyze user needs and recommend appropriate hardware.  Analyze information to determine, recommend, and

plan layout, including type of computers and peripheral equipment modifications.  Assemble and modify existing pieces of equipment to meet special needs.


Duration: 720 HOURS (12 Months)

This course prepares the student for the following certification exams: 

A+,  Microsoft  MCSA, MCSE, Network+, Cloud+, CCENT & CCNA 


SAP Training

This training prepares students to become Certified SAP Application Associate – Financial Accounting.  It  proves that the candidate has a good

overall understanding within this consultant profile and can implement this knowledge practically in projects under guidance of an experienced

consultant. This certificate is the ideal prerequisite for the qualification to Financial Accounting Application Professional in any of the specialist

areas.

Occupational Goal:
To become a SAP Consultant, SAP Application Consultant, SAP Functional Analyst.

Main Job Skills: SAP (Systems, Applications, and Products in Data Processing) is an ERP (Enterprise Resources Planning) software solution. SAP helps

create a wide- range of business software and enterprise applications that help accelerate business innovation.  A sound knowledge of SAP applications will

prepare business and technical students for the corporate world.  Business and IT Graduates with SAP ERP Application knowledge can introduce these

applications as tools for better business practices and processes.

Different Work Settings: Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness,

and conformance to reporting and procedural standards.


DURATION:  120 HOURS (8 WEEKS)

This course prepares the student for the following SAP certification exam:

C_TFIN52_66 (Certified Application Associate – Financial Accounting






Knowledge Bank

Computer Training School